Payment, Cancellation and Late Policy


Creative Touch Massage Therapy

We understand, life happens, and there are unforeseen events that may occur in everyone’s life. Therefore, in our desire to accommodate and provide SPAtacular service to every client, and be considerate of the therapists’ time, we have adopted the following policies;     

Clients are required to pay full price at booking.  If the appointment is canceled the day of service or the client is a no-show, 50 % of the missed appointment rate will be charged. When booking, please allot a 24 hour notice.  Same day booking requires a minimum of  six  hours  in advance and/or call 312-324-4518.  New clients, please arrive 10 minutes early to complete a client intake form. 

If you arrive late your session may be shortened in order to accommodate other scheduled appointments. Depending upon your arrival, the therapist will determine if ample time is conducive to start a session; or recommend rescheduling. If the client accepts a shortened session, you will be responsible for the price of a “full” session. However, we will do our best to satisfy your treatment.      

Creative Touch Massage Therapy desires for your visit to be SPAtacular! Thank you in advance for adhering to these policies.       

NOTE: Parking in the area is coin metered, please be mindful. We Look Forward to Seeing You!